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Shipping policy

Effective Date: 2026-02-06

1. Introduction

At Refined Quarters LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on RefinedQuarters.com.

  • Service name Standard Shipping
  • Price Free
  • Delivery time 3 to 9 business days total
  • Destination United States
  • Coverage All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping Free on all eligible orders shipped within the United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

Freight Delivery for Large Items

Larger products — including bathtubs, saunas, massage chairs and outdoor kitchen units — ship by freight truck rather than by parcel carrier. Freight delivery works differently, and the following applies to these items.

Scheduling. A working phone number is required. The freight company will contact you to arrange a delivery appointment. Deliveries to residential addresses are always scheduled in advance and usually take at least one extra day. Please schedule your delivery within two business days of being contacted — if a shipment is held longer, the carrier may charge storage fees, and a shipment held for storage fees is not released until those fees are paid.

Delivery times. Freight shipments take longer than parcel deliveries. Where a product ships by freight, its product page states the expected timing, and that timing applies to your order.

What happens at delivery. Delivery is curbside with liftgate service: the shipment is lowered from the truck and left at the edge of your driveway. You are responsible for moving the item into your home, so please arrange help before your delivery date. A signature is required; there is no option for delivery without one.

If the truck cannot reach you. If a semi-trailer cannot physically access your address — for example a narrow road or restricted access — you may need to provide a more accessible delivery address or collect the shipment from the freight terminal.

Changes after your order ships. Rescheduling a delivery, or changing the delivery address once the order has shipped, may incur additional carrier fees.

Packaging. Please keep all packaging and pallet materials until you are satisfied with your item. A return cannot be accepted without the original packaging.

Deliveries to an alternate address. If you have your order delivered somewhere other than your own address, the person who accepts it is doing so on your behalf — including inspecting the shipment and noting any damage. Please make sure they know what to check.

Inspect your delivery before you sign. This is important.

The delivery receipt is a legal document. Signing it without noting damage records that the shipment arrived in good condition, and damage that is not noted on the delivery receipt at the time of delivery cannot be claimed afterwards.

  • Inspect the crate and the item while the driver is present. You are entitled to do this — please take the time you need.
  • Write down any damage on the delivery receipt before you sign, however minor it appears.
  • If the item is badly damaged, you may refuse the delivery and it will be returned.
  • Then contact us with your order number, photographs of the item, the box and the pallet, and a copy of the delivery receipt showing the noted damage. We will handle the claim from there.

Please note: for freight shipments, the steps above replace the general damaged-package instructions elsewhere in this policy. Reporting freight damage after the driver has left, without it noted on the delivery receipt, means the carrier will not accept the claim.

Some freight items are not returnable. Air tubs, for example, are modified to order. Where this applies it is stated on the product page.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 3 to 9 business day window, email us at support@refinedquarters.com or call 1-585-501-7300.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping Customer pays return shipping unless the item is defective or not as described
  • Refund timing Refunds are processed within 14 days after we receive the return to the original payment method

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Refined Quarters LLC.